“This should be ideal”, I thought as I opened my new Palm Centro personal cell phone/command center. Managing my crazy life was now condensed into a unit the size of a deck of cards. SAWEET! I tried the phone for a few weeks and hated it. I couldn’t get it to sync with my PC, and I couldn’t read any of the keys. The thing would have to be the size of a dinner plate if I were to actually be able to read it. If I have to carry around a dinner plate, there will be cake on it.
The little red beast was promptly returned to its retailer and I was back to my trusty old flip phone.
Fast forward to this year when I got the bug to find the ever-elusive silver bullet that would guarantee to make my life manageable. Besides a poolboy, cabana boy, chauffeur, butler, masseus, and chef, I still need a dependable and portable scheduling and communication device that I can actually USE. Unreasonable? Afraid so.
I did my research and tried to order a blackberry, but Sprint would not allow me to take advantage of their phone promotions because, according to their records, my contract was renewed only one year ago when I bought the red Centro and was not reset to my old contract date when I returned to my old phone (and presumably, my old contract). I must wait another year to qualify for a new phone at a “bargain” price (If you call marking up a $50 item to $550 so you can offer it at the bargain price of $150 to people STUPID enough to fall for your scheme (like me)).
I don’t think so.
Called *2, Sprint’s customer care(less) to get the situation straightened out.
Sprint didn’t show the Centro as being returned. Sent me back to Best Buy my original inept wireless retailer to take care of it.
The store printed copies of the receipts to PROVE the phone was returned, and then sent me on my way to a Sprint store to take care of it myself .
Sprint’s records showed I bought a new Katana (my same old phone that was REACTIVATED) so Best Buy got credit for a new sale, and Karmental got a brand new contract for an old phone and service that had been in existence for two years already. Sprint required me to go into one of their stores with the receipt to prove the Centro had actually been returned.
A Sprint Kiosk is NOT a Sprint Store. Apparently.
Went to the Sprint store but forgot the receipt in a different purse. They told me to get the receipts so they could call in and verify that the phone was returned.
Returned to the Sprint Store with the receipts and promptly requested to speak with a Manager.
Managers were in a “meeting”.
Staredown between me and snotty sales boy began until he decided that finding a manager might be a good idea. I think he may have noticed me sizing up his jugular.
The Manager heard my story and checked his records. Told me they couldn’t do anything for me and that I had to call *2, Customer Care(less).
Excuse me?
I don’t know if the steam that began pouring from my ears or the flames shooting from my eyes caused him harm, but out of fear of losing his eyebrows, or worse, watching my head spin a 360 while spewing green, he decided to focus on making me a wee bit happier. In my aggravated state of mind, I stated quite LOUDLY AND DIRECTLY that I would not be going ANYWHERE until the issue was resolved.
Sprint Customer Care’s Retention Line exists solely to coerce you to overlook the horseshit service you get and the runaround they put you through so that you will enjoy continuing to pay them a lot of money every month for the pleasure of having them bend you over.
After repeating my saga at least 4 times to as many people, and spending an hour waiting in the store, I decided that I needed to start having some fun with this for a change. It was late in the afternoon and the store was bustling with people streaming in after work. There were people giving me the stink eye because I was looking wayyy toooo comfortable perched upon my stool at the counter with a phone to my ear as I waited for the Customer Careless person to hunt down my information. As I waited on hold, I mentioned quite loudly to my new friend the Manager, that I should have just listened to my husband and gone with VERIZON like he did. Manager forced a chuckle through his wincing and darted his eyes around the room to see how many people heard me.
Fast forward a half hour while I’m now waiting for a call back from Customer Careless, Mark calls me to touch base on who’s doing kid duty, etc. I answer my phone, “Hello? Oh, Hi! Is this the VERY SATISFIED VERIZON CUSTOMER who hasn’t had to spend 2 hours of their day trying to get their service provider to fix their data issues????!
Manager actually cracked up at that one. I think he was quite amused by the cluster-fuck this ordeal had become and was probably just thankful to have his jugular intact at this point in the game. Something tells me he may have been hoping even harder than I that this would be over with SOON.
Finally, after 2 and a half hours of teeth clenching, venom spewing, and standing my ground, Sprint agreed with my original assertion that my contract was indeed fulfilled and I was free to leave them in search of a new provider to bend me over.
I think I heard the doors lock behind me on my way out of the store.